CFPB Seeks Comments on Survey on Arbitration Clauses in Consumer Financial Contracts

The Consumer Financial Products Bureau is proposing to conduct a nationwide telephone survey of 1,000 credit card holders as part of its Dodd-Frank-mandated study about predispute arbitration clauses in consumer financial contracts.  The proposed survey will explore consumer awareness of dispute resolution terms in credit card agreements.  It is asking for comments (by August 6, 2013) on its proposed survey questionnaire and the initial plan for gathering data.