Tuesday, August 29, 2017
That’s the finding of a new study. From Time:
In a new study published in the journal Social Psychological and Personality Science, researchers from Ben-Gurion University of the Negev in Israel wanted to find out whether including smileys in work emails actually has an effect on the message. ":)" really does make an impression, they found out—but not the friendly feeling an email writer may intend.
Instead, reading a happy face in the text of a work email made people think that the sender was less competent if the same message did not contain the emoticon, the researchers found. Even though smiles communicate warmth and competence in person, a smiley could make the reader less likely to share as much information in their reply.