Tuesday, June 27, 2006
Well, I guess you should be comfortable if you are going to do it:
Comcast has fired an employee for sleeping on a customer's couch during a house call after video of the incident became a minor Internet sensation.
The Philadelphia-based cable company also says it has apologized to the customer in Washington for the "unsatisfactory customer experience."
The customer, Georgetown University law student Brian Finkelstein, said the technician needed to phone company headquarters for help but was put on hold for more than an hour and fell asleep.
Don't the most interesting things occur to law students? And also, who doesn't fall asleep after being put on hold for an hour? Maybe Comcast should be also looking at hiring more employees to man the phones at company headquarters.
Hat Tip: Wasted Blog