Saturday, May 25, 2013
Lessons About Medical Error Learned Watching I Love Lucy.
It's no secret that the night staff of a hospital are both over-worked and over-tired. Nor is it any secret that many medical errors occur at night. But until we look at the totality of the human factors making up medical error, we are unlikely to make significant headway in addressing it. A review of the literature suggests that the reason isn't a lack of understanding about the factors which cause human errors, it's concern about the cost of addressing them.
The authors of a recent study in the Journal of the American Medical Association titled, Relationship Between Occurrence of Surgical Complications and Hospital Finances conclude that not only aren’t hospitals doing all they can to reduce medical errors, they actually have no financial incentives to do so.
I'd suggest that financial incentives are behind ineffective efforts to address the issues of staff over-work and the inherent dangers of intermittent shift work.
It's no surprise that another widely reported recent study has found that reductions in the hours medical residents work has not resulted in increased patient safety. The study authors conclude that this is because although residents worked less hours, they did not have a reduced work load. So, like Lucille Ball in the chocolate factory, the trying to cram more work in the same amount of time increased resident error.
The findings of that study need to be seen in combination with the vast amount of scientific research on the increase in errors caused during night shifts. A recent study of nurses working night shifts showed that “on average, the error rate increase 6% after the second night shift in a row, 17% after the third successive night shift and an astounding 35% higher on the fourth night shift.” See also this and this article by the Joint Commission. Although no one disputes the reality that human beings perform best in the day time, every hospital must be fully staffed 24 hours a day. The information is both anecdotal and research based. But no one seems to be listening.
An article in Nursing World does an excellent job of using available research to describe the scope of the problem, but implies that it can be effectively addressed by nurses proactively paying more attention to their sleep patterns. It advises nurses working the night shift to “take control of sleep.” In fact the NSF “recommends that nurses wear wrap around sunglasses when driving home so the body is less aware that it is daylight.” This advice ignores the scientific reality that humans are not as effective or alert at night as they are in the day time. Nor does it consider the human reality that medical shift workers do not have the luxury of using their days to sleep. Like everyone else living in a diurnal world, they must cope with the tasks of family and daily living.
Techniques like wearing dark glasses may work in making a shift to a new rhythm--like travelling to another time zone. But given the unlikeliness of medical staff to convert to a permanent change in their circadian rhthyms, as if they were working in a submarine (and that doesn’t work very well either) the answer is to address the reality that humans are less effective at recognizing problems and completing complex tasks at night. But that’s not where the problem solving is going.
The problem of night work is compounded by overwork. Reform efforts ever since the death of a prominent newspaper columnists’ daughter during an overnight stayat a New York Hospital have acknowledged the problems caused bybeing over-worked or over-tired in efforts to reduce the hours medical residents work, but the economics of health care make evidence based reforms nearly impossible to implement. Because, again, the issue isn’t just hours worked, it's the amount of work and when it occurs.
The authors of the resident study understood that their work did not support bringing back the longer shifts so much as reconfiguring work loads. They recommend that “First, resident positions should be increased to reduce resident work intensity, which would simultaneously address the perceived national shortage of physicians,” the authors said. “Second, administrators of teaching hospitals should shift service burden from residents to nonresident providers in settings of high work intensity.”
And a last thought--tired and over-worked people are often tempted to self-medicate--and that didn't work out very for Lucy either. That shorter residents shifts has not lowered medical errors, and may have even increased them, is not a reason for concluding that the problem of medical errors by overworked staff is insurmountable. It is not. But it will be expensive.