Wednesday, February 19, 2020
Friend and colleague, Professor Naomi Cahn sent us this story. In the article, Incomplete and inadequate: Information lacking for seniors looking for assisted living, early on the authors explain the reasons for their research:
We and our colleagues track the ever-changing circumstances of long-term care in the U.S. As we study policies and practices, we have observed that the expansion of assisted living is clearly a game-changer, creating new challenges in the industry. Many states have increased assisted living regulation in recent years. Some consumer advocates have called for nursing-home style federal rules, though others oppose this, saying assisted living should remain flexible enough to serve residents with a range of needs, from personal care only to end-of-life comfort.
Now we know why they did the research, here's what they did: "Using criteria formulated from prior research, along with information provided by some states, we examined 39 key elements of each website. Those elements included the size of the facility, cost, license status, the insurance it accepts, and any special services offered, such as memory care. We also looked at each website’s usability – the ease in finding critical information."
The article reports they found gaps in provided info, websites that they thought were difficult to navigate although they found some websites that had better info and were easier to use. "True, the state websites are better than they were 15 years ago. But they are less than what they should be. Many of the elderly, the disabled, and the families who love them require more to make appropriate choices. When navigating the internet, the principle of “buyer beware” should not be the driver."