The Continuing Unpaid Award Problem

For decades, we've known that many arbitration awards in the FINRA arbitration forum go unpaid.  This happens because many brokerage firms collapse after liability for abusive sales practices comes home.  Last Friday, arbitrators rendered an award finding SW Financial liable for over $13 million in damages to a group of dozens of investors.  SW Financial was expelled by FINRA in 2023 for, among other things, making false statements to customers and failing to supervise its personnel.  

Congress has noticed the problem.  The Senate Committee on Appropriations recently found that “FINRA has failed to undertake steps to address unpaid arbitration awards by its members.”  It directed the SEC to "continue to engage with FIRNA to identify ways to reduce and eliminate the occurrence of unpaid awards."  This comes after a 2018 bipartisan proposal to create a recovery pool failed to pass.

FINRA has tracked this issue for some time and keeps statistics on unpaid awards.  That an award goes unpaid, does not mean that every customer with an unpaid award recovers nothing.  FINRA explains it this way:

At times when an arbitration panel does award monetary damages to the claimant, the respondent may fail to pay the awarded damages. If a customer is not able to recover monetary damages awarded in the FINRA arbitration forum, that does not always mean that a customer did not receive any monetary payment in connection with the underlying dispute. In many cases that result in unpaid awards, a customer settles with one or more parties pre-award, but proceeds to obtain an award against other parties named in the case, who then fail to pay the award. 

Ultimately, this is a problem that has lingered for far too long.  Although FINRA has made some moves on the issue, including requiring certain "restricted firms" to keep more money on deposit, too many investors get stuck with the short end of the stick. Part of the problem is that a small firm can cause big damages for a large number of people.   For investors with claims against smaller brokerage firms, I'd encourage them not to dawdle on seeking justice.  Whether they get paid at all may depend on when they get in line.