Tuesday, October 17, 2017
During the first week of class I asked my students if they had any lingering questions that weren't resolved during Orientation. Several students inquired, "Where is the student lounge?" Admittedly our student lounge is somewhat difficult to find, with the entrance tucked between two vending machine on the second floor. I gave them directions and then jokingly described the student lounge as a place that only appears to those law students who already know of its whereabouts—which incidentally helps keep the room secreted from non-law students looking for a cool new spot to relax. Students aptly pointed out that I had also inadvertently described a key aspect of the Room of Requirement, a magical all-purpose space that featured prominently in the latter-half of the Harry Potter series.
[Sidenote: For those non-magical folk who aren’t familiar with Harry Potter, the Room of Requirement “only appears when a person has real need of it – and always comes equipped for the seeker's purpose. Any purpose.” For example, the Room of Requirement took the form of a bathroom for the headmaster when he was most in need, a training facility for Harry and the other members of his Army, and a storage room for many other students wishing to hide certain nefarious objects.]
The Potterheads were right, but if I had to pick the real Room of Requirement within the law school, it would undoubtedly be the Academic Excellence Center, especially in October. We never know who is going to walk through our door or what issue, question, or request they might bring with them. Just last week we fielded questions about academic advising, studying for midterm exams, debriefing after midterm exams, outlining, time management, moot court, legal writing, seminar papers, mental health resources, financial aid, new attorney swearing-in ceremonies, and summer employment, just to name a few.
I believe that my colleagues, while supportive of the Center, really don’t comprehend the varied roles that academic support professors play in the law school at any one time. To better capture the ever evolving list of activities within the Center, we recently installed a Survey Kiosk. The kiosk is actually an i-pad mounted on a chest-high stand near the door to the Center. The i-pad is locked using Apple’s Guided Access feature so that visitors can only access one webpage, namely a survey link.
We then created a 15-second survey that heavily relies on the use of skip logic. We now ask everyone to complete the survey following their visit to the Center. We also posted the survey link to our Facebook page, just in case someone forgets to complete the questionnaire before leaving the Center. The survey allows us to quickly capture the following information about each visit:
- Visitor’s class year (prospective student, 1L, 2L, 3L, or graduate)
- Who they visited within the Center
- Whether the meeting was a walk-in or by appointment
- Nature of the visit, i.e. the topic that was discussed
- Overall usefulness of the meeting, rated on a Likert Scale; and
- Any additional comments
In just two months, we have received roughly 200 real-time responses. This data has already allowed us to track which days of the week and weeks within the semester generate increased foot traffic, how well the Dean’s Fellows and Peer Writing Consultants are connecting with their classmates, and the types of services being most utilized. Unsurprisingly, 1Ls continue to make-up the bulk of our client base. But, we anticipate a sharp increase in 3L foot traffic in the spring semester, when the 3Ls turn their attention to applying for and sitting for the bar exam.
This real-time kiosk system will replace our end-of-the-semester evaluation, which historically has suffered from low response rates. The data should also be immensely helpful when we are tasked with completing annual Faculty Activity Reports and Performance Reviews next summer. Previously, we relied on a much less empirical system, consisting primarily of fuzzy memories, email inbox search results, and painstaking calendar reviews.
All-in-all, the Survey Kiosk has been a successful experiment, thus far. If you’re interested in doing something similar at your institution, you can purchase a basic i-pad and stand for under $1,000.00—making this an ideal project to submit for a technology grant, especially in light of its relatively low cost and easy implementation. Finally, we are also happy to share our survey setup with you; just ask. Unfortunately, we can't post the survey link here for you to view, because all of your curiosity clicks will create false responses in the data. (Kirsha Trychta)