Wednesday, August 24, 2005
AOL will be paying $1.25 million into New York State in penalties and costs to settle with Attorney General Spitzer's Office. According to a press release issued by AG Spitzer:
"In response to approximately 300 consumer complaints, Spitzer’s office began an inquiry of AOL’s customer service policies. The investigation revealed that the company had an elaborate system for rewarding employees who purported to retain or 'save' subscribers who had called to cancel their internet service. In many instances, such retention was done against subscribers’ wishes, or without their consent."
The AG's press release includes a website for consumers who wish to make claims. The press release is located here.