Friday, April 25, 2014
“Hi, how are you?” has become a standard greeting in the United States, but it’s not the best question to ask a grieving client. Instead, invite your clients to talk about what is really going on.
Asking open-ended questions lets clients know you are aware of what they are experiencing and care enough to listen to the truth. You can preface questions with something like, “It’s good to see you” or “I’ve been thinking about you.” Then ask an open-ended question like “What kind of day is it today—up or down?” or “What do you wish people knew about what your life is like now?”
See Amy Florian, Better Than “Hi, How Are You?”—Greeting a Grieving Client, ProducersWeb, Apr. 22, 2014.
Special thanks to Jim Hillhouse (Professional Legal Marketing (PLM, Inc.)) for bringing this article to my attention.