March 23, 2009
Kador on Effective Apologies
As a follow-up to last week's apology posts, John Kador is publishing a new book on May 1st that focuses on apologies in the corporate setting. He concludes that apologies are not without cost, but they are almost always less costly than defensiveness and denial. For more on the book, click here.
March 23, 2009 | Permalink
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