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October 25, 2007

Verizon Settles With NY AG Over Bandwidth Claims

Verizon settled a deceptive marketing investigation brought by the the New York Attorney General's Office.  Verizon marketed it's wireless Internet access as "unlimited."  Apparently the user agreement provided bandwidth limits which were enforced.  13,000 subscribers found this out the hard way and lost their service because they used too much of it.  The New York AG said that the user agreement was too obscure compared to the marketing.  Verizon will reimburse customers, pay $150,000 penalties and fees to the state, and change their advertising practices.  Verizon will probably drop the "unlimited" part of the message.  After all, how can you advertise "just enough" bandwidth or else?

October 25, 2007 | Permalink

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