Bill Shock: It's Out There

The FCC has released the findings of a new survey that indicates that nearly twenty percent of Americans have had "bill shock"; that is, they've discovered their monthly cell phone bills are much higher than expected. In addition, the survey reveals that many Americans either are subject to early termination fees from their mobile phone companies or don't know if they would be subject to such fees.

The survey provides more information about user opinion and satisfaction concerning cell phone and broadband service, including by demographic breakdown.