Tuesday, July 10, 2007
Sprint/Nextel is dropping about a thousand customers whom it has determined call Customer Service too often--too often being an average of more than once a day. The company said that after reviewing the accounts manually, it found that these particular customers were calling repeatedly for the same problems, which the company believes have been resolved, and some customers were asking for personal information about other customers, which the company will not divulge. Dropped customers have 30 days to find another service provider if they want to keep their present cell phone numbers; they will not be charged an early termination fee. One wonders what other providers think about the opportunity to obtain these new customers. Read more here.