Thursday, May 29, 2008

Who proofreads these things?

I was on the phone yesterday with an insurance company, asking questions about my homeowners' insurance renewal. In front of me I had the Declarations page that the company had sent, with its summary of coverage and costs. Among the legalese at the bottom of the page was the name of the mortgagee and the phrase "it’s successors and/or assigns." That apostrophe practically leapt off the page at me. When the insurance company rep finished answering my questions, she asked if there was anything else she could help me with. I just had to point out the apostrophe error. To her credit, she understood immediately and said she would correct it for me. I encouraged her to have it corrected for all their customers. I decided to wait until next year’s renewal to address the "and/or" issue.

Has anyone else noticed editing habits spilling over into daily life?


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