Sunday, November 24, 2013

The 12 Rules of Client Service

A few years ago attorney and blogger Dan Hull posted his 12 Rules of Client Service in an effort to persuade lawyers to focus on the needs of their clients. Here they are:

1. Represent only clients you like.

2.   The client is the main event.

3.   Make sure everyone in your firm knows the client is the main event.

4.   Deliver legal work that changes the way clients think about lawyers.

5.   Over-communicate:  bombard, copy and confirm.

6.   When you work, you are marketing.

7.   Know the client.

8.   Think like the client--help control costs.

9.     Be there for clients--24/7.

10.    Be accurate, thorough and timely--but not perfect.

11.    Treat each co-worker like he or she is your best client.

12.   Have fun

Each rule has a link to a fuller explanation.



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