Tuesday, December 18, 2012
Let me recommend Client Science: Advice for Lawyers on Counseling Clients through Bad News and Other Legal Realities by Marjorie Corman Aaron (Oxford University Press 2012). Rather than offering a chronological guide to counseling a client, the book deals with specific challenging topics. How many books start by explaining how to give a client bad news? Here is the description from the publisher:
Client Science is written to provide insight and advice to lawyers on how to more effectively communicate with their clients with regard to legal realities and difficult decisions. It will help lawyers with the always-difficult task of delivering "bad news," which will result in better-informed and thus more satisfied clients. The book explains applicable social science research and insights and translates them into plain language relevant to legal practice and client counseling. Marjorie Corman Aaron offers specific suggestions related to a lawyer's ordering, timing, phrasing, and type of explanation, as well as style adjustments for the lawyer's voice, gesture, and body position, all to impact client counseling and to improve the lawyer-client relationship.
Provides insight and advice to lawyers on how to more effectively communicate with their clients, both as to legal realities and difficult decisions
Explains the applicable social sciences and translates insights from these fields into plain language
Offers specific suggestions related to a lawyer's ordering, timing, phrasing, and type of explanation, as well as style adjustments for the lawyer's voice and gesture.
Please click here for a review from “Before It’s News.”