Wednesday, March 28, 2012

Tips for Creating the Exceptional Client Experience

This post from Jeff Rutledge at Solo Practice University gives some advice on how to treat clients so that they have a great experience.

“For those who struggle – not because of intent but because of lack of experience – with client service, the following advice is a very short list of the things you must do to thrive in a client-service-driven world. If you follow this list, you cannot go wrong.”

Mr. Rutledge gives the following 5 tips:

  1. Welcome clients to your office or meeting with a warm, friendly and genuine greeting.
  2. Use the client’s name whenever possible.
  3. Give clients your undivided attention.
  4. Maintain a positive attitude with every client.
  5. Walk clients out at the end of a meeting; thank them and give a warm, friendly  goodbye.

Good advice for our multi-tasking law students!


| Permalink


Post a comment