Saturday, March 10, 2012
Rush Limbaugh’s apology did not put his recent controversy to rest. Why? He failed to follow the simple rules more making an apology:
1. Explain what happened.
2. Take full responsibility, owning up to your mistakes in a direct, compelling manner.
3. Explain how you are taking steps to ensure it will not happen again
In this article, attorney and consultant James Haggerty explains what was wrong with Rush’s apology and gives examples of effective apologies by actor Ashton Kutcher and Syracuse coach Jim Boheim.