Wednesday, January 18, 2012
The author of the great and widely read litigation column from the ABA Journal is hanging up his pen and pad in the fall. As a tribute, the journal is re-publishing some of McElhaney's most popular columns from the past 25 years. This one, called More Than Just Words: This Is What It Really Means to Talk Like a Lawyer, is from 1991. Each tip is a gem.
BOND WITH YOUR AUDIENCE
Even the simple “May it please the court” is an instinctive recognition that pleasing your audience is the key to persuading it.
And there are all kinds of bonds that tie speakers to audiences—some simple and appealing, others base, even ignoble. The psychology of the bond lies in our most primitive past. Should the cavemen gathered around the communal fire even listen to this stranger from another clan? Any lawyer who has been subjected to “home cooking” has felt the power of “the cave.” It can be overcome, but it takes a lot of work.
Fortunately, there are other bonds that can tie a lawyer to the audience. One of the strongest bonds a lawyer can draw on is the very reason for everyone being in court in the first place: to right a wrong.
You didn’t design the courtroom, the bench, the jury box or the lectern. You have only a limited responsibility for who is in the jury box, and even less for who is on the bench. You have only a little control over when you start to speak and how much time you have.
The same things are true in all kinds of other settings in which you must speak as a lawyer.
But whatever the surroundings, whoever the audience, whatever your goal and however long you have, you are the one responsible for effective communication. It is your job to make yourself understood—not your audience’s job to try to understand you.
Accepting responsibility for communication means a number of things—all of them important:
• Focus on your audience. Watch their faces for signs of understanding or confusion. Respond to the signals they send you. Even on very formal occasions, your job is to get ideas across, not to perform an idle litany.
• Don’t complain about the adversities you face, such as the surrounding noise, the lateness of the hour, the fact that you were deprived of some of your time to speak, or that you only had a short time to prepare. It’s up to you to overcome these obstacles, not to blame them.
• Respect your audience. Treat them as equals. Let them understand that getting your ideas across to them is the most important task you have.
CREATE A PERCEPTION OF CREDIBILITY
One of the reasons lawyers try so hard to sound like lawyers is that we suppose it gives us the trappings of credibility. If we know the magic words, we must know what we’re talking about.
But the problem is that the rest of the world didn’t learn our new vocabulary with us, so sounding like a lawyer is usually a self-defeating effort. You should choose other ways to look like you know what you’re talking about.
One of the best ways is to make sure that what you say is true. Talk only about what you know. Whenever you try to fake it, little verbal and nonverbal clues will give you away.
Show that you have prepared for your presentation. Sharing a few bits of interesting information or using a pertinent quotation not only grabs your audience’s attention but also says you have done your homework.
Use audible and visible organization. It validates what you’re saying by showing that you are not simply winging it. If you announce at the beginning of your presentation that you have three main points and then call them out as you come to them, everyone will know that you have thought through what you’re saying.
Of course, there are lots of ways to shoot yourself in the foot (or some more painful place). You can show that you don’t know the facts or don’t understand the law. Even showing dislike for the topic can be disastrous.
HAVE SOMETHING TO SAY
There was a psychology course that I always wanted to take when I was a college undergraduate, but somehow I never got around to it. Early every fall, students in the class would accost people walking through the student union and ask them to participate in an experiment. They would ask you to study the contents of a cigar box for 15 or 20 seconds. The box would have a number of ordinary objects scattered around the bottom and glued in place.
After the time was up and the box was closed, you would be asked to recite what you had seen in the box. It was fascinating how easy it was to forget objects you had just seen—even those you had consciously noted and decided you were going to remember.
But if you linked the objects together in a story, a theme or even a fanciful chain of absurd cause and effect, then your memory was vastly improved.
The point is simple: Never make a random cigar box presentation. Even organization is not enough. You need a point of view, a story with an object, a theme. You need to have something to say.
SHOW, DON’T TELL
If a point is worth making, it is worth illustrating.
Good examples—apt analogies—are more precious than rubies. They have the power to persuade because they make the audience think your point through for themselves. So when they reach their conclusion, it is their idea—not yours.
But just as an apt analogy is a powerful argument, so is one that turns around on you. That means you must be careful about picking your analogies. Test them ahead of time.
KEEP IT SIMPLE
The art of simplicity is not only knowing how everything fits together, but also knowing what can safely be discarded. And this is where lawyers have trouble.
Probably our most rigorous training as lawyers is in spotting exceptions to general propositions. So as soon as we make a simple declarative sentence, we start thinking of the situations in which it does not apply. Inevitably, we start talking about those exceptions. Or even worse, we start talking about why we are not talking about the exceptions.
Forget the exceptions unless they are directly relevant to what you are doing. Your function is not to cover everything; it is to make a focused presentation.
MAKE A MEMORY
Usually your goal is not to impress your audience with what a fine speaker you are, but rather to persuade.
And that means the memories you create should be vivid word pictures—sometimes even uncomfortably vivid word pictures—that will argue your case for you.
In classical times, it was said that when Athenian statesman Demosthenes spoke, people would say, “What a wonderful speaker.” But when Roman leader Cato the Elder spoke, the people would rise up and shout, “On to Carthage!”
When you are done, stop. Afterthoughts, recapitulations, repetitive exhortations and the dismal trailing off by the speaker who is not certain he has finished cost more than whatever they could possibly add to a presentation.It’s much better to leave your audience thinking they want more than knowing they have heard too much.