Saturday, April 2, 2011
It happens to every lawyer—although hopefully not too often. You propose or quote a fee to a client or prospective client and are greeted with a response such as “I can’t afford it” or “How can you have the nerve to charge that?” When that happens, don’t get angry, or defensive, or cry. It’s all part of a game. Here is how you play it.
In this article by Bob Denney on Attorney at Work, Denney offers detailed instructions on how to explain your fee to a client and how to educate a client who wants a lower fee. Worth reading.