Wednesday, December 8, 2010
LexisNexis bests other legal vendors in the annual Legal Technology News customer satisfaction survey
From our sister publication the Law Librarian Blog:
[T]his year's LTN [Legal Technology News] Vendor Award results were compiled from a nationwide sample of more than 500 participating senior individuals involved in recommending or purchasing legal technology products at law firms. Gold, silver and bronze categories were derived from overall satisfaction scores by product.
. . . .
LexisNexis' CaseMap and LAW Prediscovery products received recognition in the silver category and the Company's LexisNexis database service and Time Matters scored in the bronze category. Thomson Reuters' West km4.0 was recognized in the silver category and the Company's Westlaw database service scored in the bronze category.
No products from either vendor received the highest ranking gold category and do note where both vendors online legal search services placed. Remember this is a customer satisfaction survey. But of the 16 winning products receiving LTN recognition in all three categories, LexisNexis received more awards than any other vendor.
You can read the complete list of 2010 winners here.