Empathy as a Key to Successful Mediation

According to one veteran mediator, creating empathy between the parties is a significant way to achieve a successful outcome. In the Fall 2010 issue of the Vermont Lawyer, Emily Gould writes:

 My own experience in both conventional

law practice and as a mediator and conflict

coach has taught me that empathy is a

valuable skill for creating good outcomes,

but also a way of being in the world that

brings our world to life. Empathy stands

shoulder-to-shoulder with persuasion as a

means for motivating others and stimulating

collaboration, creativity, and agreement.

 

(ljs)