January 8, 2011
The Paperless Chase
A recent opinion of the District of Columbia Bar Legal Ethics Committee deals with obligations to maintain client files. The opinion summary:
As a general matter, there is no ethical prohibition against maintaining client records solely in electronic form, although there are some restrictions as to particular types of documents. Lawyers and clients may enter into reasonable agreements addressing how the client’s files will be maintained, how copies will be provided to the client if requested, and who will bear what costs associated with providing the files in a particular form; entering into such agreements is prudent and can help avoid misunderstandings. Assuming no such agreement was entered into prior to the termination of the relationship, however, a lawyer must comply with a reasonable request to convert electronic records to paper form. In most circumstances, a former client should bear the cost of converting to paper form any records that were properly maintained in electronic form. However, the lawyer may be required to bear the cost if (1) neither the former client nor substitute counsel (if any) can access the electronic records without undue cost or burden; and (2) the former client’s need for the records in paper form outweighs the burden on the lawyer of furnishing paper copies. Whether (1) a request for electronic files to be converted to paper form is reasonable and (2) the former client’s need for the files in paper form outweighs the lawyer’s burden of providing them (such that the lawyer should bear the cost) should be considered both from the standpoint of a reasonable client and a reasonable lawyer and should take into account the technological sophistication and resources of the former client.
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I love your titles, Mike.
Posted by: Alan Childress | Jan 8, 2011 10:14:10 AM
This seems like a fair and equitable opinion to responsibly manage the client-attorney relationship, outside of a written agreement between the two parties. Fortunately, advancements in cloud computing and SaaS allow firms to manage data at quite reasonable rates. If the lawyer has successfully archived the electronic files in a trusted practice management software, then it would seem the burden to print would default to the client. Lawyers can rather easily export, compress and/or share large amounts of electronic data files with these former clients and easy-to-use file sharing sites. From there, it seems that the client should be responsible for any/all hard copies. Another consideration could be if no agreements were originally struck, the lawyer pass through direct printing costs to their former client.
Posted by: Tom Dwyer - Practice Management | Mar 10, 2011 8:15:19 AM