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June 21, 2012
Got a Vendor Complaint? CRIV has launched an online form for that
For assistance from CRIV over a vender issue, an online form has been developed by CRIV. Go here to use the Complaint Form. Details on The CRIV Blog identify the sort of detailed information CRIV would like to receive.
This is a long overdue step in the right direction for using modern web communications, so kudos to CRIV. However, there is no word whether CRIV will post on its blog (1) received complaints (redacted appropriately of course); (2) issue calls to the membership for information about similiar complaints to see how widespread the issue is; (3) the status of CRIV investigations of the specific complaints received; and (4) publish vendor responses to CRIV inquiries for all to read. To let the sunshine in, hopefully The CRIV Blog will become the web destination for this.
Until that happens, if it happens, it certainly doesn't hurt for indivdual members to also post their vendor complaints on the various AALL web communities and law-lib for two reasons. First, to inform the membership who may have similar complaints and comments on the topic. And second, because our vendors monitor AALL web forums. [JH]