TR Legal's Mike Dahn on WestlawNext, WestSearch, and Haters

I first met Mike Dahn, who is now SVP Marketing & New Initiative Development at Thomson Reuters Legal, last January in Eagan during a beta preview of WestlawNext (WLN), and since then, we have kept up with one another over emails and the occasional beer when travel schedules permit. I recently caught up with him at AALL in Philadelphia, and we visited a while about business (we do share a common interest in legal publishing after all), WestlawNext, and (at the time) some of the recent criticisms of the platform. Afterwards, I felt like there were some unresolved issues that my readers might like to see addressed. So I asked Mike if he would be willing to answer a few questions by email, and he agreed. What follows is the result of several months worth of email exchanges and discussion. I think what he has to say you’ll find rather illuminating on the subject of WLN and WestSearch itself. As always, I encourage you to comment. I have no doubt that Mike and his team will be reading them. -- Jason Wilson

See On WestlawNext, WestSearch, and Haters: A Brief Interview with Mike Dahn of Thomson Reuters (Part 1) on rethinc.k. Makes for very interesting reading. Part 2 of the interview will be published on Wednesday, October 5th. [JH]