Legal Tech Vendor Satisfaction: 2010 Winners of LTN Awards Announced -- Scorecard: LexisNexis 4, Thomson Reuters 2

Based on the LTN Technology Satisfaction Survey, this year's LTN Vendor Award results were compiled from a nationwide sample of more than 500 participating senior individuals involved in recommending or purchasing legal technology products at law firms. Gold, silver and bronze categories were derived from overall satisfaction scores by product. I think you can figure out the ranking of gold, silver and bronze. Think Olympics for customer satisfaction with legal tech products and services.

Among familar names, meaning the Big Two, LexisNexis' CaseMap and LAW Prediscovery products received recognition in the silver category and the Company's LexisNexis database service and Time Matters scored in the bronze category. Thomson Reuters' West km4.0 was recognized in the silver category and the Company's Westlaw database service scored in the bronze category.

No products from either vendor received the highest ranking gold category and do note where both vendors online legal search services placed. Remember this is a customer satisfaction survey. But of the 16 winning products receiving LTN recognition in all three categories, LexisNexis received more awards than any other vendor.

Details on methodology and the complete list of LTN's 2010 Vendor awards here.

End Note on LN's CaseMap. Speaking of one of LexisNexis' silver award winning products, CaseMap, the ABA published The Lawyer's Guide to LexisNexis CaseMap on Nov. 23, 2010. A couple of quotes from the work's introduction:

Lawyers who use CaseMap, and who learn the ins and outs of the product, swear by it. It is to many users a religion. Lawyers who have not used it wonder what the product can do, while lawyers who use it wonder how they lived without it. With CaseMap, you can analyze the entire case, one aspect of the case, or various issues with your case, simply with one click of a mouse. Reports appear with such ease that users tend to take them for granted, but they are veritable fountains of information.

...

CaseMap has been on the market for many years and has built a loyal following. The product is easy to use, although it does require some training, and continues to improve. The product links with a wide range of other tools, such as LexisNexis TimeMap, LexisNexis TextMap, LiveNote, Sanction, CT Summation, LexisNexis Concordance, and many others. These integrations allow CaseMap to be far more versatile than merely a case-analysis tool. They allow CaseMap to be the central dashboard around which litigation revolves.

I've seen recent ABA titles on how to use Microsoft products, Google, etc., but I, for one, don't recall any recent ABA how-to publications on Thomson Reuters products. Of course, my short term memory is shot so ... . But if it is unusually accurate this time, will we see the ABA's publishing activities pitching Thomson Reuters wares now that Thomson Reuters and the ABA has reached an agreement where TR is the primary publisher of the ABA’s book publications by provide printing and binding services for ABA titles?  

I'm thinking the ABA will retain its editorial independence and this agreement is just beneficial to TR Legal's printing facility's under-utilization of print production capacity in this Shed West Era. At the same time, I'm wondering whether someone at WK's CCH printing facility located in Chicago (as is the ABA's headquarters) is pounding his or her head on his or her desk right now. Then again, CCH may have lost the bid for the printing and binding contract. [JH]