October 4, 2010
PACER User Assessment Survey Findings Released
The Judicial Conference of the United States recently released the findings of a year-long PACER user assessment survey. 86% of participants were satisfied with PACER, 9% were dissatisifed. Areas of system improvement noted by the Report authors, Pacific Consulting Group, included (1) searching across cases, across courts, and getting the desired results; and (2) consistency across courts in terms of information and interface.
The press release notes that three improvements have been made since March, 2010 and indicates that more improvements are planned. The May 2010 redesign of the PACER website was a major step in making information more easily accessible.
With a hat tip to Gary Price's always timely Resource Shelf post about the release of this Report, here are some screen captures from the powerpoint stack of the PACER Service Assessment Findings (Sept. 2010). [JH]
Does anyone happen to know what the planned major improvements are to Pacer beyond the May 2010 redesign? I know a study was being conducted but I can't find any information on planned improvements. Thanks.
Posted by: John Sanders | Oct 11, 2011 8:55:04 AM