August 23, 2010
Crowd-Sourcing New SEs is a Good Thing: WestlawNext Advanced Search Glitch Reportedly Fixed Now
As of 2 PM Eastern today, the WLN search glitch Lee Ryan, Senior Reference Librarian, University of San Francisco School of Law, reported on law-lib on August 18th and published on LLB the following day has been fixed according to a law-lib post by Mike Dahn, VP WestlawNext Product Development:
Our thanks to Lee Ryan, Senior Reference Librarian, University of San Francisco School of Law, for identifying an issue with the Advanced Search template in WestlawNext when more than one phrase is entered into the "All of these terms" field and separated with spaces alone. Our template interpreted the spaces with phrases differently than with words alone, and that was clearly a problem.
This issue has now been fixed. The “All of these terms” field now works the same way with multiple phrases as it does with just multiple words when using this template.
I apologize for any inconvenience, and I’m grateful to the librarian community – and to Ms. Ryan specifically – for bringing issues like this to our attention for the benefit of all of our customers.
Thanks Mike. More Importantly, thanks Lee! I'm hoping no one finds otherwise when they test the now fixed WLN Advance Search template.
Note to LexisNexis.When you launch Lexis Advance, don't give law librarians teaser trial passwords for a couple of days. Unleash it to all law librarians across all market segments free until it is time to sign up for it. If WLN can screw up so bad that it takes five days to fix a glaring and what would seem obvious Boolean logic error, so can you. Sounds like some folks were burning the weekend oil. Crowd-sourcing is a good thing. [JH]