May 26, 2006
Analyst (Academic Computer User Support) LSU Paul M. Hebert Law Center
The LSU Computer Services Department is seeking a highly motivated customer service oriented individual to provide direct technical support for all Law Center end users including faculty and staff, while focusing primarily on students. Reporting to the Director of Computing Services, responsibilities include troubleshooting and maintaining optimal configuration for computers and network devices, installing and upgrading software and hardware, supervising Help Desk student workers, creating, implementing, and documenting policies and procedures to ensure end users of appropriate, courteous, timely, and effective problem resolution, supervising computer exam software functions and process including on-site exam room assistance, establishing specifications and supervising compliance by laptop vendors for laptop offer programs directed at Law Center personnel and students, actively seeking out and evaluating new software and computer solutions with the Director to optimize technological means to meet academic productivity needs of students, faculty, and staff.
Required Qualifications: Bachelor's degree in Computer Science, Information Systems & Decision Sciences, or related field, or a Bachelor's degree in another field and relevant equivalent experience with experience in a networked PC support center environment operating, maintaining, and repairing Ethernet, TCP/IP, Microsoft Windows servers, desktops, laptops, and Microsoft and Corel office suites. Demonstrated interest in investigating computer related problems and pursuing solutions to the end users satisfaction. Demonstrated ability to work effectively with colleagues and diverse clientele in a fast-paced, cooperative team-oriented environment where customer service is imperative. Outgoing and dedicated to working with all end users to meet their computing services needs. Professional, flexible, and enthusiastic. Excellent oral, written, and interpersonal communication skills and organizational skills. Evidence of a strong commitment to customer satisfaction and service, and the ability to interact effectively with faculty, students, and staff. Evidence of a strong commitment to continuing education in the area of end user computing solutions and new end user technologies. Physical ability to perform tasks that require manual dexterity, such as operating a computer keyboard, mouse, power tools, and computer components. Physical strength to lift, transport, set-up, and use moderately heavy objects including computers and all associated peripherals. Eyesight adequate for working with printed material and for reading computer terminal screens. Patience to work at repetitious tasks. Willingness to work nights and weekends as required.
Preferred Qualifications: Support experience in an academic or legal environment. Managerial experience. Familiarity with the Macintosh OS.
To apply, send a letter of application, a resume, and the names and contact information of three professional references by the deadline of May 31, 2006 via e-mail (PDF preferred) to email@example.com , Frank A. Adair, Director of HRM, LSU Paul M. Hebert Law Center.
The LSU Paul M. Hebert Law Center is an Equal Opportunity/Equal Access Employer.
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Posted by: Software Support | Jan 24, 2011 4:45:32 AM