Tuesday, September 22, 2009
I participated in the blogger roundtable by conference call with U.S. Citizenship and Immigration Services (USCIS) Director Alejandro Mayorkas today. The call was about the newly-launched redesigned USCIS website-available in English and Spanish -- an effort in response to President Obama's pledge to offer enhanced navigation tools for the public to access immigration information and review case status.
The new USCIS website provides a one-stop location for immigration services and information-including an innovative service called My Case Status, which allows immigration customers to receive alerts on the status of their applications via text message and e-mail. Other new features include a Where to Start tool to guide users through the navigation process; a simplified way to track individual case status; local and national case processing times; an improved search engine; and a new Information Dashboard feature allowing users to access national immigration trends associated with immigration petitions and applications. Visit the new sites at www.uscis.gov
The roundtable was the first for the agency. Director Mayorkas and his staff seemed truly open to suggestions and promised to consider follow-up on a few of them. In response to a question, Mayorkas stated that the website is available in both English and Spanish, with Spanish being the language of many of the website users. He said that USCIS would be considering possibly other languages in the future.