Saturday, March 3, 2018
The country’s first fully functional mobile app for child support services lets clients make payments and appointments, view their cases and get answers to common questions, making the process more convenient for agency employees and users alike.
“We were trying to increase collections, give our customers a tool that’s convenient to them so they’re not required to come into the offices," said Georgia’s Division of Child Support Services Director Tanguler Gray. Fewer walk-in clients would then give employees "more time and more resources to address the more complex case management activities,” he said.
DCSS rolled out the Child Support Services Mobile App -- which took about a year to build -- in three phases, starting in September 2016. First, it lets users make payments, get answers to frequently asked questions and receive push notifications about payment due dates. In the second phase, DCSS added a chat function so users could communicate directly with agents and view details about their cases.
Read more here.