Sunday, December 8, 2013

The Success of Maryland Continuing Care Residents Association (MaCCRA)

Recently I was invited to give the keynote address for an annual meeting of MaCCRA, the Maryland Continuing Care Residents Association, held at Vantage House in Columbia, Maryland.  As always happens, I learned a great deal from the opportunity to meet with individuals who care deeply about their communities and want to see them continue to succeed.  Maryland is home to some 37 Continuing Care Retirement Communities (CCRCs), with close to 20,000 residents. 

MaCCRA has a long and especially interesting history of advocating for appropriate protections for current and future residents of Continuing Care Retirement Communities.  Most recently, between 2008 and 2012, MaCCRA supported a series of legislative efforts, including some that were ignored or soundly defeated, but culminating in passage of Senate Bill 485 and House Bill 556 in 2012 that amended of Maryland's CCRC oversight laws (Md. Code. Ann. Hum. Serv. Sections 104-1 et seq.).  For example, the amendments require:

  • greater disclosure of how entrance fees will be used or held, including a requirement of express disclosure about whether fees will or can be used for purposes unrelated to the community;
  • greater disclosure of ownership interests in the community;
  • disclosure of annual budgets (not just financial statements);
  • increase of operating reserves from 15% of net operating expenses to 25%, with a ten-year phase-in; and
  • certain restrictions on encumbrances of operating reserves

Such successes have required perseverance, with MaCCRA playing an important role in educating residents across the state as well as legislators.  Indeed, MaCCRA understands that grass root movements alone may not be enough, and the organization has worked for twenty years with an experienced lobbyist, thus helping to assure institutional memory while working in small and large ways to urge greater accountability by providers. 

One of the questions I frequently am asked during interactions with CCRC resident groups around the country is whether the most appropriate administrative unit of state government to provide oversight is the department of insurance.  My response is that the name on the door is not as important as the state's commitment to hiring knowledgeable individuals with finance-specific training and who are not captives to the industry, regulators who are willing to take a balanced approach to oversight.  The current operation of the unit of Maryland's Department of Aging charged with oversight of CCRCs strikes me as providing a good example of that commitment.

MaCCRA is a chapter of the National Continuing Care Residents Association (NaCCRA); during my visit to Maryland  I learned that a MaCCRA member was an early leader in forming NaCCRA.

Consumer Information, Health Care/Long Term Care, Housing, State Statutes/Regulations | Permalink

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