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Wednesday, October 1, 2008

Maybe It's Actually a Conditional Gift

Aaa_11 I don't know why I keep getting annoyed by companies that claim that you can deal with them without having "a contract."  This report of a release from Verizon Wireless, for example, reprinted in a reasonably reputable newspaper:

Verizon Wireless today turned up the heat on Sprint and other competitors, offering its regular wireless plan prices to customers without a contract.

The new plan allows customers to snag a no-strings wireless plan using their own handsets or by purchasing a phone at full retail -- no discounts, but no termination fees if they decide to drop the service after a couple of months.

The company said the month-to-month deal would be offered on all of its nationwide voice and data plans to new and existing customers.

The plan is undoubtedly an outgrowth of consumer complaints and an FCC inquiry into early termination fees charged by wireless companies. It also is likely to spur competitors to match the Verizon plan as wireless companies try to add customers from an increasingly smaller pool.

"The new month-to-month agreement is an extension of the company's overall commitment to delivering its customers quality products and services over the nation's most reliable wireless network, while providing the industry's best customer service," Verizon said in a release.

It's nice that there are no termination fees, but it would be even nicer if they used the word "contract" correctly.

[Frank Snyder]

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