ContractsProf Blog

Editor: Myanna Dellinger
University of South Dakota School of Law

Thursday, July 12, 2007

Can't Get No Satisfaction

Aab_3Bbb_2 It's a great hypothetical question:  What's the remedy for a business's promise that "Satisfaction [is] Guaranteed"?  And it's also been a matter for more than a few chuckles among lawyers and others.

But the defendants in a $65 million lawsuit over a misplaced pair of pants, who've spent two years and $100,000 in legal fees to battle their way through the D.C. legal system, don't seem to feel it's very funny.  Jim Nan Chung and Ki Chung (left), Korean immigrants and the owners of a dry cleaning establishment, were sued by a customer, Judge Roy Pearson (right) whose pants were either (depending on whom you believe) lost or temporarily mislaid.  It took two years to get the case dismissed -- and now Pearson is moving to set aside the dismissal.  Various business groups, including the U.S. Chamber of Commerce, are pitching in with a fund-raiser.

Among Pearson's claimed damages are the costs to rent a car each weekend for ten years to drive to another dry cleaner, since he no longer has confidence in the Chungs.  Foreseeable?

[Frank Snyder]

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