OCC's Ombudsman

Report of the OCC Ombudsman for 2005-06 is now available on the OCC website.  The OCC is trying to buff its consumer-friendly image & this report is part of that effort.  However, the Office of the Ombudsman has been in place for 13 years.  Bank lawyers should not forget about this resource when their clients encounter "personality conflicts" with the examination staff.  The Report outlines the Appeals Process.  The Ombudsman's Office is not in the chain of command for the examination function and can often assist in resolving significant issues between a bank and the examination staff.  Sam Golden, who has served as Ombudsman from the inception of this office has announced his retirement in February 2008.  He will be missed.

Link:  http://www.occ.gov/Ombudsman/2006OmbudsmanReport.pdf

(ag) Nov. 28, 2008, in Consumer Protection