Wednesday, July 22, 2009
For those interested in the liberalized groundhandling services market in the European Union, Stephan Schmidberger et al.'s Ground Handling Services at European Hub Airports: Development of a Performance Measurment System for Benchmarking, 117 Int'l J. Production Econ. 104 (2008), may be of interest. The abstract reads:
The liberalization of ground handling in Europe forces airports to assess their performance relative to their competitors in order to remain competitive and sustain long-term competitive advantage. Together with main EU hub airports, action research was conducted for one year to develop a holistic performance measurement system (PMS) for ramp services. The resulting PMS entails a process-based perspective and reflects the supply chain of airport logistics. As the findings of an ex-post validation suggest, the system represents a suitable basis for competitive benchmarking activities.