Adjunct Law Prof Blog

Editor: Mitchell H. Rubinstein
New York Law School

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Monday, October 12, 2009

The Importance of Apologies

Saying "Sorry" Pays Off For Doctors, Hospitals is an important AP News article that was carried by the North County Times on September 2, 2009. It is about a law journal article which documents how medical malpractice claims went down at a major university medical center because doctors admitted their mistakes up front and offered compensation.

The article outlines the University of Michigan Health System’s success in detail also states that the university puts an emphasis on disclosure and transparency. Richard C. Boothman, et. al., A Better Approach to Medical Malpractice Claims? The University of Michigan Experience, J. Health & Life Sci. L., January 2009, at 125, 159.  

This may seem counter intuitive to some, but the importance of apologies has been well documented and I am writing an article about the implications for labor and employment law.   

Mitchell H. Rubinstein

http://lawprofessors.typepad.com/adjunctprofs/2009/10/the-importance-of-apologies.html

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Comments

I come from a family of sawbucks. They all tell me that the most important factor in preventing lawsuits is bedside manner.

Posted by: Sujan Vasavada | Oct 13, 2009 2:27:17 PM

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