Law School Academic Support Blog

Editor: Amy Jarmon
Texas Tech Univ. School of Law

Wednesday, December 13, 2017

When the Screen Freezes

How individuals manage difficult moments or periods of crisis is very telling of who they are as individuals, their perseverance, and their strength. As the title states, what happens when students are in the process of taking an exam and the computer screen goes blank or freezes? This might be a remote possibility if the student has done everything to ensure that the laptop and software are in perfect working order but unforeseen circumstances inevitably do occur. I always encourage students to mentally prepare for the worst case scenario and consider how they would address such a situation. There are three general categories of reactions I have observed students adopt.

(1) It’s over.

These individuals are in complete panic and cannot get past the fact that something went wrong. They might even be paralyzed, unable to move forward, and unable to adopt a new course. They are doing all they can to ensure that the computer will work again. They lose precious time but have convinced themselves that there is no other way they can complete the task. They are preventing themselves from moving forward in an effective and efficient way. They might even throw in the towel and give up at this point. This is a defeatist attitude which is not helpful on the exam or in the future.

(2) I can’t do this.

These individuals panic and might even say to themselves a number of negative things but they will ultimately complete the task at hand. These individuals are frustrated and thrown off by the sudden development but are somehow able to get it together and complete the task at hand. The negative self-talk is a defense mechanism used to cope with the stress but despite the discomfort, they finish the exam by handwriting in a Bluebook.

(3) I can do this.

These individual are accustomed to facing challenges and adversity in life and solving problems; therefore, they tackle the situation head-on. While they initially may be thrown off by the turn of events, they nevertheless go on and face the challenge. They might immediately start writing in a Bluebook while simultaneously attempting to reboot their computer but they continue to proceed with the work. The frustration often kicks in after the exam is turned in because they were on autopilot during the exam.

Of course, people will react in different ways depending on their level of comfort with the subject area, perceived and actual difficulty, and ability to manage crisis situations. Having a plan for whatever worse case situation can be helpful if you are ever faced with such a situation or one similar to what you have anticipated. (Goldie Pritchard)

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