Our Own Skills 3: Flexibility

Russell Smith, Assistant Dean for Student Services at Campbell University's Norman Adrian Wiggins School of Law, suggests that flexibility is a skill that all academic support professionals must master.  Dean Smith notes that "one size fits one"; therefore, "we have to be very flexible in dealing with students.  Some need specific academic help, some need the accountability of a weekly appointment, and some just need a friendly person."  (Dan Weddle)